Refund and Cancellation Policy

This Policy applies to poojas, homams, Chadhava/offerings, astrology services, Prasad and physical devotional products booked through YAAGAM. It should be read with the Terms and Conditions. The Booking page may contain additional service-specific conditions; where there is a conflict, the condition more favourable to a mandatory consumer right will apply.

1. How to submit a request

Contact support@yaagam.in and provide:

• Booking/order ID and registered mobile number or email;
• the requested action - cancellation, rescheduling, correction, replacement or refund;
• a clear reason and relevant dates; and
• supporting photographs, video, courier record or payment screenshot where relevant.

A request is effective only when YAAGAM acknowledges it. We will not ask for your OTP, card PIN or UPI PIN to process a refund.

2. Standard pooja, homam and offering cancellations by the customer

24 hours or more before the scheduled service: If Preparation has not begun, you may cancel and receive a full refund of the amount paid to YAAGAM (preparations are based on the countdown). Any payment-gateway charge may be deducted only where it is actually non-recoverable, was disclosed at checkout and deduction is lawful.

Less than 24 hours before the scheduled service: We will first offer one reasonable rescheduling option, subject to temple/priest availability. If you decline and Preparation has already created non-recoverable temple, priest, samagri or personalisation costs, the refund may be reduced by those actual documented costs. If Preparation has not begun, a full refund will ordinarily be provided.

After Preparation, Sankalp or performance begins: The Booking cannot be cancelled merely because of a change of mind. Refund remains available only for a qualifying service failure described below or where required by law.

3. Group, festival and special-event poojas

Group, festival, limited-capacity or special-muhurat services require advance shared arrangements. Cancellation should be requested at least 48 hours before the scheduled ritual. A request within 48 hours may be limited to rescheduling or Platform credit where reasonable, and a refund may be reduced by actual non-recoverable committed costs. Once Sankalp or group performance begins, change-of-mind refunds are not available.

4. Rescheduling and modification

• Request a change of date, time, temple, package or devotee details as early as possible, preferably at least 36 hours before the scheduled service.
• Changes are subject to temple, priest, muhurat and package availability and are confirmed only in writing.
• If the revised Booking costs more, you must pay the difference before confirmation. If it costs less, the difference will be refunded to the original payment method.
• One rescheduling requested before Preparation begins will ordinarily be permitted without a YAAGAM change fee. Any third-party cost already incurred may still apply.
• A second or late rescheduling request may be refused or treated as a cancellation under this Policy.

5. Cancellation or change by YAAGAM, the temple or priest

If YAAGAM, the temple, religious institution or assigned priest cannot perform the booked service because of unavailability, closure, listing/pricing error or another operational reason, YAAGAM will offer you a choice of:

• free rescheduling to the next reasonably available auspicious date;
• performance at another temple of comparable significance, only with your consent; or
• a full refund of the amount paid for the affected service.

YAAGAM will not force you to accept a materially different temple or service instead of a refund.

6. Force majeure

If an event beyond reasonable control prevents performance, including temple closure, government/court direction, epidemic, natural disaster, civil disturbance, strike, travel restriction, courier disruption, power or internet outage, we will offer the same options in Clause 5 where reasonably possible. If the event merely delays but does not prevent the service, we will communicate a revised schedule. Liability is limited as stated in the Terms, but your right to an applicable reschedule or refund remains protected.

7. Qualifying service failures

Subject to verification, you may choose a complimentary re-performance/rescheduling or refund for the affected service where:

• the pooja, homam or offering was not performed and no acceptable reschedule is provided;
• YAAGAM performed or arranged a materially different service from the confirmed Booking without your consent;
• an essential part of the ritual expressly promised in the Booking description was omitted;
• the devotee’s name or gotra was omitted or materially stated incorrectly even though you supplied the correct information before the correction deadline;
• the temple/date was changed by YAAGAM and you do not accept the offered reschedule; or
• another failure amounts to non-supply or material deficiency under applicable consumer law.

8. Video, photo or service-proof issues

• Service Proof is eligible for a remedy only where it was expressly included in the confirmed Booking.
• Delivery will be made within the timeframe stated on the Booking page or confirmation. Contact us if that timeframe has passed.
• If promised Service Proof is not provided after reasonable investigation and no acceptable alternative proof is available, you may choose a complimentary re-performance or refund for the affected service.
• Minor variations in angle, duration, resolution, crowd noise or ritual sequencing do not by themselves establish non-performance, provided the proof reasonably demonstrates completion.
• A remedy may not be available where delivery failed because you supplied an incorrect/unreachable contact, blocked YAAGAM, had a full inbox, failed to respond to delivery attempts, or where recording was prohibited and that limitation was disclosed before booking. YAAGAM will still use reasonable efforts to provide an alternative update.

9. Errors caused by customer-provided details

• If you promptly report a spelling or detail error before Preparation begins, we will attempt correction.
• If the ritual is performed using information you supplied incorrectly, a refund is ordinarily not available. YAAGAM may offer a discounted or complimentary reschedule as a goodwill measure, depending on the circumstances.
• If the error was introduced by YAAGAM despite correct timely information from you, Clause 7 applies.

10. Astrology consultations and digital reports

• A consultation or report may be cancelled for a full refund before the astrologer is assigned or work begins.
• Once the consultation has occurred, the call has materially begun, or a personalised report has been generated/delivered, change-of-mind refunds are not available.
• A remedy may be available for non-delivery, duplicate charge, material technical failure attributable to YAAGAM, or delivery of a report materially different from the purchased product.
• Disagreement with an interpretation or dissatisfaction with predicted/spiritual outcomes is not a refundable service failure.

11. Prasadam Delivery & Redelivery

Prasadam associated with a pooja booking is prepared, packed, and dispatched directly by the respective temple or its authorised delivery partner. YAAGAM facilitates the process between the devotee and the temple but does not directly handle the physical dispatch of prasadam.

As dispatch and courier arrangements are managed by the respective temple, real-time shipment tracking or a tracking number may not always be available through YAAGAM. Delivery timelines may also vary depending on the temple, courier service, destination, holidays, and other logistical circumstances.

If the prasadam is not received within 15 days from the completion of the pooja, the customer may contact YAAGAM Support with the relevant Booking ID and delivery details. YAAGAM will coordinate with the concerned temple to arrange a redelivery of the prasadam at no additional charge, subject to confirmation of the original delivery details.

Where the pooja has been successfully performed, non-delivery or delay of prasadam will not ordinarily qualify for a monetary refund. The applicable remedy will be redelivery of the prasadam, subject to applicable law.

Customers are responsible for providing a complete, accurate, and serviceable delivery address and contact number while making the booking.

12. Duplicate, failed or unauthorised payment

• A duplicate debit for the same Booking will be refunded after verification.
• If payment is debited but no Booking is created, first check whether the bank automatically reverses the transaction. If not, contact us with the transaction reference.
• Approved payment-error refunds will be sent to the original payment method. YAAGAM cannot refund to an unrelated account except where the original method cannot accept a refund and lawful verification is completed.
• Report suspected unauthorised transactions immediately to both YAAGAM and your bank/payment provider.

13. Cases that are ordinarily not refundable

• a change of mind after Preparation, Sankalp, service performance, consultation or personalised-report generation has begun;
• dissatisfaction with a hoped-for spiritual, health, relationship, business, financial or material outcome;
• incorrect Sankalp, astrology or delivery information supplied by the customer and not corrected in time;
• minor customary variation required by the temple or priest that does not materially change the booked service;
• courier delay within the displayed delivery window or delay caused by customs/remote-area restrictions;
• a Prasad/energised/personalised item that is not wrong, damaged, contaminated or materially defective;
• a request submitted after the applicable claim window without a reasonable explanation;
• fraudulent, abusive, repeated or unsupported claims; or
• any amount not actually paid to YAAGAM.

14. Claim windows

Issue Deadline to contact YAAGAM

Customer cancellation or rescheduling Before the applicable 24/36/48-hour cutoff stated above.

Service performance, Sankalp or Service Proof issue Within 7 calendar days after the later of the scheduled service date or delivery of Service Proof.

Damaged, wrong, missing or tampered physical item Within 48 hours of delivery.

Physical non-delivery Promptly after the estimated delivery window has expired.

Duplicate or failed payment As soon as discovered, preferably within 7 calendar days of the transaction.

We may consider a late claim where delay was reasonable and evidence remains available, but approval is not guaranteed unless required by law.

15. Refund method and timeline

• After approval, YAAGAM will initiate the refund to the original payment method ordinarily within 5-7 business days.
• The bank, UPI provider, card network or payment gateway may require an additional 2-5 business days to post the credit.
• For cash-on-delivery or an original method that cannot accept refunds, we may request verified bank/UPI details through an authorised channel.
• Refunds cover only the approved amount. Foreign-exchange differences, bank charges, card fees or taxes imposed outside YAAGAM’s control are not refundable by YAAGAM unless required by law.

16. Chargebacks and payment disputes

Please contact support@yaagam.in before initiating a chargeback so we can investigate and attempt resolution. This does not prevent you from exercising a lawful payment-dispute right. YAAGAM may provide the payment provider with relevant evidence such as Booking confirmation, customer communications, service records, Service Proof and delivery records, and may restrict accounts involved in verified fraud or repeated abuse.

17. Policy updates and contact

We may update this Policy for future Bookings. The version accepted at the time of your Booking will govern that Booking unless a later change is required by law or is more favourable to you. For assistance:

Email: support@yaagam.in

Address: 10/1744, 1076, 1st FLOOR SOWBHAGYA BUILDING, ATHANI, KAKKANAD, 682030, ERNAKULAM